iTech Tool Box

Troubleshooting

(Devices aren't working properly? Need some quick solutions to not slow down learning?)

Tips (click to expand)

Macbook Air

restart your device
close tabs
log out and back in
How to Clear History and Website Data

iPads (apps not working properly?)

restart the device
How to close all tabs (Safari)
How to Clear History and Website Data
1. - If (1) doesn't exist then do (2)
  - Option (1)
    1. Go to the Settings app
    2. On left scroll to Safari (press it)
    3. On Right go to Clear History and Website Data (press it)
    4. Press Clear

1. - Option (2)
    1. Go to the Settings app
    2. On left scroll to Safari (press it)
    3. On Right go to "advanced"
    4. "website data"
    5. at bottom "Remove all website data"
    6. Confirm

Still an app issue?
1. Delete the app
2. hard reset (hold down the power button and home button simultaneously until the Apple logo appears ~10 seconds)
3. Open Self Service and reinstall (if not already reinstalling automatically)

Chromebooks

close tabs
restart your device
log out and back in
How to Clear History and Website Data

Zoom

Zoom is not fully working (update it)

Classroom Devices

(note: some classrooms may not have the same devices, models, etc)

Projector

Epson Easy Interactive

Native application with Epson to turn your board into an interactive board: Learn how!
- TIP: Keep the application in your doc
- Is the USB cable connected?
- Macbook ONLY

Interactive Pens

Be sure to have your pen batteries charged

Document Camera

Apple TV

Connect my Macbook to Apple TV
- Due to the nature of the device, there will be lag when connecting.
- Apple TV can be used to airplay a Macbook Air/iPad to the projector

Personal Devices

(note: device may depend on grade level/role)

Macbook Air

A beginners guide

iPad

Easy intro for beginners

Logitech Crayon

Chromebook

Still need help?

Technology Support - Every school has an assigned building technician. They will be able to help with questions or problems with equipment that is located in your classroom including your MacBook, projector, interactive whiteboard and your document camera. They can also help you if you have problems with passwords, MFA, or 1Password: support@district65.net.
Instructional Technology - If you need help with technology training (hardware, software, apps, etc) and ways to implement technology into your curriculum: instructionaltech@district65.net.

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